Tag Archives: Customer Service

What Can You Do When The Deal Goes Bad?

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Thousands of deals happen every day on the Daily Deal websites listed on LoveOneDaySales.co.nz.

The vast majority of them go ahead without a hitch šŸ™‚

But sometimes, for some reason or another, something goes wrong and the deal goes bad šŸ™

  • Maybe the deal turns up but it’s not what you expected?
  • Maybe your deal doesn’t arrive when you thought it would?
  • Maybe your credit card gets charged twice?

What can you do about it when it happens to you?

What Can You Do When The Deal Goes Bad?

  1. Locate their customer support system on their website
    • Usually this is an email form
    • or a “support ticket” system
    • or sometimes just an email address
  2. Describe your problem and ensure you include any reference numbers, receipt numbers, date and time etc so your problem is easy to track
  3. Include what you want to happen next Eg a replacement? a different item? a refund?
  4. Include your expectation of when you would like a result Eg “Please provide a replacement product by Friday the 20th of Jan”
  5. If you don’t hear from them, or the date you set for them passes, fill in the contact form again
  6. If that doesn’t work, let me know via this website and I’ll see what I can do

Cheers,

Sheldon Nesdale
The Daily Deal Sheriff

When Something Goes Wrong With A Daily Deal, Is It Hard To Talk To A Real Person?

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Have you ever suffered from one of these problems?

  • You’re not sure your order went through, you want to check with someone right now before you miss out
  • Your package hasn’t arrived yet, it’s overdue
  • Your purchase arrived but it isn’t what you expected, you want to return it for a refund
  • Your purchase is faulty, you want a refund or a replacement

What do you do in these situations?

Do you:

  • Pick up the phone and call customer services?
  • Find an email address on the contact page?
  • Fill in a contact form on their website?
  • Open a support ticket using their online system?
  • Click “Reply” on one of the daily newsletters and write your message there?

Have you noticed that not all the Daily Deal websites offer all of these contact methods?

Have you noticed that most of the time you can’t find a phone number at all, they force you to write an email to them?

Why are they so secretive about their phone numbers sometimes?

Perhaps they only have a couple of staff and they are too busy finding new products for next week, they are too busy to talk to you?

What are your thoughts on this?

  • How annoying is it not being able to find a phone number and talk to a real person?
  • Can you understand their perspective for not providing a phone number?

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