3 Deals Profile

Interview With 3Deals:

1. What is the best deal you've ever offered?

3Deals.co.nz Says: "It's hard to pick one, we've had so many! Would probably have to say it would be the iPod Nano for a dollar, it crashed the site, which we took some flack for, but our customers got a once in a lifetime deal, so it can't be all that bad!

2. What is the fastest you've sold out of something?

3Deals.co.nz Says: "The first time we sold a 12PK of Persil Washing Powder we sold out in less than 5 minutes, we were blown away!

3. What is the hardest thing about running your business?

3Deals.co.nz Says: "Hard? Nothings hard apart from our sleepless nights!

4. How are you going to "shake things up" this year?

3Deals.co.nz Says: "We have a couple of projects in the pipeline that our customers are going to love! Keep an eye on the site!

5. What are the 3 best reasons why customers should buy from you instead of the competition?

3Deals.co.nz Says:

  1. We try and keep the products new and fresh, offering great deals from a huge range of products.
  2. We are not complacent, we are constantly reviewing our processes and implementing new systems so that we can give our customers a great service.
  3. NZ owned and operated, we have a friendly staff that puts our customers first, even if it means working late nights & weekends and running short of sleep. We love what we do!

Background info on 3Deals.co.nz

3deals.co.nz is New Zealand's up and coming daily deals site bringing you 3 deals for 24 hours, everyday from noon! Offering a huge range of products we source only the best quality at the best prices that we can find for our loyal customers.

Visit 3deals.co.nz to check out today's deals.

Connect with 3Deals on Facebook and Twitter

{ 42 comments… read them below or add one }

Sheryll May 17, 2010 at 1:18 pm

Hi ya. I placed an order with you last week. Tuesday 11 may and this has not arrived as yet. Order no is #1072986. Can you give me an update as to where it is I have no track an trace on my sheet, so am at a loss as what to do. Any help would be good. Thanks Sheryll

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Sheldon Nesdale May 17, 2010 at 1:20 pm

@Sheryll They might not get your message if you put it here Sheryll. I would be best if you contact them directly.

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3Deals.co.nz September 27, 2011 at 9:37 am

Hi, To all those customers that have complained please accept our sincere apologies. However, please can all customer queries/ complaints be directed to our email address deals@3deals.co.nz, or post a comment on our comments section on our website or to our facebook page http://www.facebook.com/pages/3deals so that we can help you from there. Unfortunately, we do not get notifications from this forum so only find out about these complaints by word of mouth. We would prefer to resolve your problem quickly and directly, so please contact us so that we can do this for you.
Many thanks, Michelle/3Deals

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Matt September 28, 2011 at 11:20 am

Hi Michelle, people have posted on this forum because they have exhausted all other avenues, and have had no progress with email or your comments page.

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Sheryll May 17, 2010 at 5:07 pm

Thankyou, have asked them to read profile page on their comment page/site.
if no joy how else do I contact them

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Sheldon Nesdale May 17, 2010 at 7:40 pm

Hi Sheryll, fill in this form

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Sheryll May 17, 2010 at 9:21 pm

Thanks Sheldon. Your help is apreciated, have filled in form now just awaiting a reply. Thank you thankyou thankyou.

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Nelly July 14, 2010 at 8:51 am

3deals rock…! My BF works there and won’t even tell me what deals are coming up so I have to check them out every day at 12!!!

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Sheldon Nesdale July 16, 2010 at 9:30 am

haha, I admire his restraint. I don’t think I could keep a secret like that :)

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Ronald Matela November 4, 2010 at 2:54 pm

Hi, I placed order # 1124208 for an Olympus camera last 01/11/2010. I live in Auckland but inow I havent received it yet. Can you please advise if it has been sent or if there’s any problem. Thanks!

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Sheldon Nesdale November 4, 2010 at 3:06 pm

Hi Ronald. Have you filled in the 3 Deals contact form? If not, start there.

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RJ Morgan December 29, 2010 at 4:59 pm

I ordered a rotating instyler from your website and received it on the 21-22 december 2010 i used it xmas day (only the second time i used it) and it literally blew up while in my hair. I have contacted you via email on the 26 december 2010 and as yet have had no reply whatsoever from anyone within your company. And since you DO NOT have a phone number on your website i do not know how else to contact you.

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Sheldon Nesdale December 30, 2010 at 11:26 am

Hi RJ, the team at 3Deals probably don’t check this page very often and don’t automatically receive notification of messages left on this page so, a few moments ago, I sent your message directly to the boss on your behalf.

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Mark March 1, 2011 at 7:27 am

To any one who is interested in getting a 3deals ‘Mystery Deal’…. DONT.

I tried one for the first time last week and was HUGELY dissapointed. The advertising said ;Mystery Pack’ would worth $25. Now I like a gamble but to misled by that statement was dissapointoing.

I actually got a $2 shop purse and a nose hair/sideburn trimmer (probably worth [and Im being Generous here] $10.00) – both things were utter crap.

So for me lesson learnt – never buy from cowboys selling stuff out of a lock up in Albany, and that won’t publish their phone number because they would get so many calls dealing with problems that they would need to hire a Mumbai Call centre to cope.

Cowards!!

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Chris Honore March 1, 2011 at 5:01 pm

Hi Mark,

I’m sorry to hear that your not happy with your mystery deal, we have not only wasted your time but also your money and this is not acceptable. I shall investigate this further.

In the mean time may I offer you a free mystery box as compensation? I will inspect it personally to ensure it’s value before we send it to you.

Cheers

Chris

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Mark March 2, 2011 at 9:17 am

Hi Chris,

Thanks for looking into it. I do think you need to reassess your marketing strategy and be honest in what & how you advertise.

Like I said, I don’t mind taking a gamble or purchasing a lucky dip (I don’t expect to get the big prize), but in this case my expectations were higher than the prize.

Thanks again for your response.

Regards

MARK

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Chris Honore March 2, 2011 at 9:50 am

Mark,

Can you please send me your details chris@3deals.co.nz and I will personally deal with it!

Cheers

Chris

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Mark March 15, 2011 at 10:32 am

Thanks to Chris at 3deals for rectifying my ‘poor’ experience with the Mystery Deal. Got a couple of T shirts in the post today, and am happy with that. Would have been happy with that if that was the fist package to arriave as they seem to be worth at least $25 as originally stated in the Mystery Deal claims.

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Sheldon Nesdale March 15, 2011 at 1:24 pm

Thanks for the update Mark

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Mark March 2, 2011 at 9:52 am

Hi Chris,

What details do you require?

Regards

MARK

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Rachel March 11, 2011 at 7:34 pm

Hi brought 2 Samsung GT-E1081T mobile phones off 3Deals it said they were vodaphone and 2degress compatible it keeps asking for a network code which I dont have would you be able to help with this problem.Thanks

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Rachel March 18, 2011 at 11:00 am

Thankyou 3deals problem has been solved with help from your staff

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Sheldon Nesdale March 18, 2011 at 11:04 am

Thanks for the update Rachel!

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russ June 10, 2011 at 8:59 pm

Whats the code ? i need it too, its networked locked received 10/6/2011, i dont want to have to hack it and flash the firmware.

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Matt O'Neill March 22, 2011 at 2:03 pm

I will try on here as I have had no reply through 3deals contact page nor on there facebook page.
Any chance of getting a reply to my emails re order 1160523 20/2/11 for a tee shirt that i havent received and according to your website hasn’t been sent although paid for, its been a month!! Second order in a row this has happened?

Regards Matt

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Sheldon Nesdale March 22, 2011 at 2:42 pm

I’ll see what I can do Matt

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Matt O'Neill March 23, 2011 at 9:33 am

Thanks Sheldon, any help would be appreciated.
Cheers Matt

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Chris Honore March 23, 2011 at 9:41 am

Hi Matt/Sheldon,

I have customer services on to it and will get back to you shortly.

Cheers

Chris

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Matt O'Neill March 23, 2011 at 4:56 pm

Refund has gone through today a month after the order. Thank you very much Sheldon for your help! Remarkable I had to go through your website to get this sorted. Second order in a row with 3 deals I have had to get a refund after me chasing . 3deals epic fail!
Loveonedaysales awesome ! I will stick to the other stores listed on your site.

Cheers Matt

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Sheldon Nesdale March 23, 2011 at 5:09 pm

Excellent news Matt, thanks for the update and your feedback :)

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Anita June 10, 2011 at 6:48 pm

Hi brought 2 Samsung GT-E1081T mobile phones off 3Deals it said they were vodaphone and 2degress compatible it keeps asking for a network code which I dont have would you be able to help with this problem.Thanks

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russ June 10, 2011 at 9:03 pm

i was a customer to that listing too, i was reading above and Rachel March 11, 2011 at 7:34 pm had the same problem, poor management at 3 deals, you would of thought they fixed the issue the second time but they still sold these locked phones

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russ June 13, 2011 at 10:38 am

send them an email with your IMEI Number to deals@3deals.co.nz, the number is under the battery

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Antoinette Cooney September 19, 2011 at 3:41 pm

I see I am not the only customer having major problems contacting 3deals.
Not having a phone number is a real cop out – the only Daily Deal to operate this way. I have sent numerous emails inquiring about the 3 flags I ordered over a week ago. credit card charge went thru quickly – no sign of the order or repsonse to any emails. I do not have an order number!!

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Sheldon Nesdale September 19, 2011 at 6:08 pm

hmmm I’ll see what I can do Antoinette

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Antoinette Cooney September 19, 2011 at 7:59 pm

Thank you Sheldon – I would certainly appreciate some help, my attempts to get some response from 3 deals have totally failed. Antoinette Cooney

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Antoinette Cooney September 20, 2011 at 8:32 am

I will be sooooo interested to hear what it takes to get a response from 3Deals – emails certainly do not work!! Will never purchase from them again.

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3Deals.co.nz September 28, 2011 at 1:18 pm

Hi Antoinette
The problem with the order was an incomplete address. This situation has now been resolved. The reason I have asked customers to try contact us on facebook or our website comments is because there is a problem with some customers not receiving our responses to their emails (possibly going to junk mail?) Once we have your name we can look up your details on your order and give you a phone call rather than have you post your email or phone numbers on a public forum. We have however added our contact number to our website. Please use this for any urgent concerns.

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3Deals.co.nz September 28, 2011 at 1:25 pm

We apologise for the problems some customers have had communicating with us. We have posted a phone number on our website in response. We hope this helps, as we are committed to providing a good experience for all our customers.
Michelle

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Wynn January 11, 2012 at 9:27 am

3Deals appears to manage unresolved issues by the ‘head in the sand’ and ‘ignore it’ approach. They have not returned emails, provided information or generally acted as a responsible reseller.

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Sheldon Nesdale January 11, 2012 at 9:59 am

I think I can help Wynn, I’ll contact them on your behalf

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3Deals.co.nz January 12, 2012 at 8:39 am

This customers issue is currently being dealt with. Please contact us directly on deals@3deals.co.nz or (09) 9701661 if you have any unresolved issues or need help with your query.

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