Today’s Changes To The List of 1 Day Sale Websites (7 Dec 2010)

A few changes to the list today:

1. FirstIn Now Has 3 Daily Deal Websites

  • A couple of weeks ago, the team at FirstIn.co.nz chopped away their large ecommerce website and now focus on just 3 daily deals
  • Yesterday they launched FirstInHome.co.nz (homeware)
  • Tomorrow they are launching FirstInKids.co.nz (for parents)
  • I must say, having 3 daily deal websites is a clever way to get on my list 3 times for free!

2. New Daily Deal Website Category: "Parents"

That's all from me.

Cheers,
Sheldon Nesdale
www.LoveOneDaySales.co.nz

Can You Get A Refund From The “Experiences” Daily Deal Websites?

I've been asked several times recently about what you can do when you want a refund from a the "experiences" style daily deal websites.

Questions like:

  • "Do I ask the daily deal site for the refund or the vendor?"
  • "If the vendor goes bankrupt have I lost my money?"
  • "I've changed my mind, can I get a refund?"

Those are great questions, and my investigation will be conducted as follows:

  1. Find the relevant sections in Terms & Conditions of each Daily Deal Experience website
  2. Email the owners at each Daily Deal Experience website and ask them to comment

DailyDo.co.nz: What do the Terms & Conditions for DailyDo.co.nz Say About Refunds?

Returns are handled on a case-by-case basis. Within the limits of reason, we will do what it takes to correct any problems. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. If anything happens that makes it impossible for you to redeem your Dailydo, such as Merchant closure, we will take responsibility to ensure a full refund.

Source: http://dailydo.co.nz/terms_and_conditions.php

I'm a little bit confused by what "unless there is something wrong with the purchase" means, but otherwise, this is good.

  • Do you talk to DailyDo or the vendor about a refund? DailyDo
  • Will DailyDo refund you if you change your mind? No
  • Will DailyDo refund you if the vendor refuses to honour your voucher? Yes
  • Will DailyDo refund you if the vendor goes out of business? Yes

GrabOne.co.nz: What do the Terms & Conditions for GrabOne.co.nz Say About Refunds?

Can I return my GrabOne Coupon?

Once you have purchased a deal you are committed to the transaction and your credit card will be charged immediately following confirmation of the deal. Except where we are required to under law or in relation to our GrabOne Promise, we do not give refunds or allow exchanges.

What if the business for my GrabOne Coupon closes down or does not honour my GrabOne Coupon?

If a business that is supposed to provide goods or services to you under a deal closes down, or if that business does not honour your GrabOne Coupon, we'll make sure you get your money back.

The GrabOne Promise:

We want you to be confident that if you buy a GrabOne deal and redeem your GrabOne Coupon, the relevant business will provide the goods or services to you. At the end of the day, if the business doesn't deliver, you will be out of pocket and our reputation will be at stake.

So this is our promise to you – if you attempt to redeem a GrabOne Coupon from a business that no longer operates, or if that business unreasonably refuses to honour your GrabOne Coupon, we will refund the price that you paid to us for the GrabOne deal.

All we ask is that you notify us within five working days following your failed attempt to redeem your GrabOne Coupon. You can contact us by calling (09) 928 6064 or contacting us. Of course, some terms and conditions apply and these are set out below:

  1. The GrabOne Promise will not apply if a business's refusal to honour the GrabOne deal is because the Universal Fine Print or the Fine Print have not been complied with. For example, you will not receive a refund if a restaurant does not honour a GrabOne Coupon that you have given to a friend who is under18 years old, and your friend tries to redeem that GrabOne Coupon for alcohol.
  2. If you have given your friends or family a GrabOne Coupon and they cannot redeem the GrabOne Coupon for the reasons mentioned above, we will give the refund to you and not your friends/family.
  3. We will not be liable for any other loss or damage incurred by you, and/or any person that you give the GrabOne Coupon to, as a result of a business's failure to honour your GrabOne Coupon. For example, if you incur costs travelling to the business where the services in a GrabOne deal would have been provided, we will not be responsible for those costs.

Source: http://www.grabone.co.nz/legal and http://www.grabone.co.nz/legal/grabone-promise

Pretty straight forward I think.

  • Do you talk to GrabOne or the vendor about a refund? GrabOne
  • Will GrabOne refund you if you change your mind? No
  • Will GrabOne refund you if the vendor refuses to honour your voucher? Yes
  • Will GrabOne refund you if the vendor goes out of business? Yes

Groupy.co.nz: What do the Terms & Conditions for Groupy.co.nz Say About Refunds?

...we will do everything possible to address any concerns you might have about a particular deal...

...we guarantee that if we do ever let you down, well return your purchase - Scouts honour, cross our hearts and hope to… well you get it… and no fingers crossed behind our back either...

Now, having said all that nice stuff about how we will try really hard not to let you down, please remember we’re not the merchant, so while we’ll probably accept a return if you feel like it’s our fault, we’re still not legally responsible if big burly Brian, Groupy Deal’s number 1 fan is injured, maimed, killed or just outright embarrassed when he redeems his wife’s kind gift of a 70% discount on a full body wax.

What if the business for my Groupy Deal closes down?

If anything happens that makes it impossible for you to redeem your Groupy Deal, we'll make sure you get your money back.

Source: http://groupy.co.nz/pages/groupyGuarantee and http://groupy.co.nz/pages/legal/

Frankly I'm confused by this sentence: "we guarantee that if we do ever let you down, well return your purchase". That is not very good english. I assume "well" is supposed to be "we'll", and perhaps "return" is supposed to be "refund"?

I will talk to Groupy about this and get back to you.

  • Do you talk to Groupy or the vendor about a refund? Groupy
  • Will Groupy refund you if you change your mind? No
  • Will Groupy refund you if the vendor refuses to honour your voucher? Yes
  • Will Groupy refund you if the vendor goes out of business? Yes

Spreets.co.nz: What do the Terms & Conditions for Spreets.co.nz Say About Refunds?

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You will receive your voucher via email at midnight if the deal reaches its minimum number of buyers. If you have any problems using your voucher at a business please contact support@spreets.com, we transfer the cash to the business after the deal so most of the time its up to the business whether they issue a refund but we will always try and help.

Source: http://www.spreets.co.nz/info/terms-conditions/

  • Do you talk to Spreets or the vendor about a refund? Spreets
  • Will Spreets refund you if you change your mind? No
  • Will Spreets refund you if the vendor refuses to honour your voucher? Yes
  • Will Spreets refund you if the vendor goes out of business? Yes

LetsGetIt.co.nz: What do the Terms & Conditions for LetsGetIt.co.nz Say About Refunds?

Lets Get It is not the provider of the Items that are subject of the Deal and has no responsibility for any Items provided or not provided by the Deal Provider or any other party. The Deal Provider provides the Items directly to you (or your nominee) and is solely responsible for redeeming any Voucher. All Vouchers are issued subject to the terms and conditions of each Deal Provider and these Terms. We do not control the business operations of any Deal Provider. Except where required to under law, we do not give refunds or allow exchanges.

Source: http://www.letsgetit.co.nz/about/terms.php

  • Do you talk to LetsGetIt or the vendor about a refund? LetsGetIt
  • Will LetsGetIt refund you if you change your mind? No
  • Will LetsGetIt refund you if the vendor refuses to honour your voucher? Yes
  • Will LetsGetIt refund you if the vendor goes out of business? Yes

DealEater.co.nz: What do the Terms & Conditions for DealEater.co.nz Say About Refunds?

For the most part, all sales are final.  However, we want to do our best to keep you smiling so we'll try to help you out on a case-by-case basis.  The vouchers you buy are for the local businesses we negotiate the deals for, so they really get the last say.  Unless there's something very wrong, we for the most part, can't offer refunds a week after your purchase date.  If you're interesting in making a return, please contact us via email or phone: 021 500 353

Source: http://www.dealeater.co.nz/index.php?option=com_content&view=article&id=47&Itemid=40

  • Do you talk to DealEater or the vendor about a refund? DealEater
  • Will DealEater refund you if you change your mind? No
  • Will DealEater refund you if the vendor refuses to honour your voucher? Unknown
  • Will DealEater refund you if the vendor goes out of business? Unknown

iLoveDeals.co.nz: What do the Terms & Conditions for iLoveDeals.co.nz Say About Refunds?

13.1. You understand and agree that vouchers are non-refundable and cannot be exchanged or redeemed for cash, for example, because you have changed your mind, are unable to use the voucher or the voucher has been damaged, lost or stolen.

13.2. We will refund the purchase price or exchange the voucher where we have made a mistake; for example, the voucher we issued is not for the product that was advertised.

Source: http://ilovedeals.co.nz/Terms-Detailed

  • Do you talk to iLoveDeals or the vendor about a refund? iLoveDeals
  • Will iLoveDeals refund you if you change your mind? No
  • Will iLoveDeals refund you if the vendor refuses to honour your voucher? Unknown
  • Will iLoveDeals refund you if the vendor goes out of business? Unknown

What's Next?

I will now email the owners of each of these websites and invite them to comment in the comments section below.