Comments on: When Something Goes Wrong With A Daily Deal, Is It Hard To Talk To A Real Person?

By: Sue

Sue — Sat, 10 Sep 2011 21:33:17 +0000

ALICK

I emailed your company months ago about the issue and no reply. The shower head is still living in a draw unused. I have thrown the invoice number away after all this time, thinking no one at Crazy Sales give a dam about customer service, so I have not bothered ordering any more products from you.

Sue

By: Alick

Alick — Sat, 10 Sep 2011 06:17:03 +0000

Hi Sue,

My apologize for the wrong info provided.Could you email us your order number,we will definitely look into this issue.Make everyone a happy customer that's CrazySales promise.

By: Sue

Sue — Sat, 05 Feb 2011 05:47:23 +0000

Thanks Ken, we will in future. Still no reply from Crazy Sales.
Sue

By: Ken

Ken — Sat, 05 Feb 2011 05:31:11 +0000

I am a plumber and hear this story all the time.
People, GO TO A SPECIALIST PLUMBING SUPPLIER FOR PLUMBING BITS.

By: Sue

Sue — Thu, 03 Feb 2011 01:43:04 +0000

It all has to do with water pressure, ours is low. The old shower head was working fine when we reattached it, warm water straight away.
We left the new shower head on for at least 5 minutes with nothing but cold water running through it, and the setting was at hot.
Yes all other taps were running hot, so no problem with that.
I am sure the new shower head would work on high a pressure system, but Crazy Sales advertised it as being compatible for both high pressure and low.

By: Sheldon Nesdale

Sheldon Nesdale — Thu, 03 Feb 2011 01:04:08 +0000

Hi Sue, was your water hot on your other taps around the house? I don't see how a shower head can cool hot water so fast just by passing through it.

By: Sue

Sue — Wed, 02 Feb 2011 23:37:55 +0000

I brought a shower head off Crazy Sales a week ago. They stated it would be o.k for low and high pressure water.
It was not suitable for low pressure, the water came out cold, even with the tap turned all the way to hot.
I email Crazy Sales about the problem, but no one has contacted me about it.
Very poor service and will not deal with them again.

By: Sheldon Nesdale

Sheldon Nesdale — Thu, 16 Sep 2010 18:22:28 +0000

Great to hear a story with a happy ending Fiona, thanks for sharing!

By: Fiona

Fiona — Thu, 16 Sep 2010 09:44:29 +0000

I bought a Logitech Harmony 885 Universal remote from Deal a Day in April 09. The unit died early Sept 2010. The manufacturer's online troubleshooting guide went well enough until the conclusion "your unit appears to be faulty; please contact Logitech for replacement." Two days later Logitech Support replied indicating that I had to seek a replacement through my retailer. Heart sank, thinking "fat chance here!", but duly completed an online service ticket on the Deal a Day website. Deal a Day's first response was just over a day later (on a SUNDAY EVENING!), and it took less than 2 weeks from first contact for Deal a Day to have the NZ Distributor honour the warranty and deliver a replacement unit. All along the way Deal a Day kept in touch with friendly informative updates on progress. I didn't even look to see if I could phone their customer service; email seemed the natural first choice given that I wanted to copy the Logitech email to Deal a Day. Furthermore, the Deal a Day service was so exemplary via email that it did not matter that I didn't speak to a person. After this experience I cannot speak highly enough of Deal a Day's after sales support. Thanks especially to Dinesh, my contact throughout.

By: Sheldon Nesdale

Sheldon Nesdale — Thu, 15 Jul 2010 21:32:36 +0000

I know exactly what you mean Bex. If I was told "it will be delivered in 3 weeks" I'd be a bit gutted but at least I'd know how long I have to wait for. But to be told "1 week", and then "another week" and then "another week" drives me crazy!